{"id":4696,"date":"2025-08-07T05:33:15","date_gmt":"2025-08-07T05:33:15","guid":{"rendered":"https:\/\/staging.maxpay.com.pt\/complaints\/"},"modified":"2025-10-31T13:44:14","modified_gmt":"2025-10-31T13:44:14","slug":"complaints","status":"publish","type":"page","link":"https:\/\/staging.maxpay.com.pt\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4696\" class=\"elementor elementor-4696 elementor-3091\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0959973 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0959973\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f4d562\" data-id=\"9f4d562\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f01ce06 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f01ce06\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bd0f042\" data-id=\"bd0f042\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-94590ea elementor-widget elementor-widget-image\" data-id=\"94590ea\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/09\/thumb_down.png\" class=\"attachment-large size-large wp-image-7738\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48d5e29 elementor-widget elementor-widget-text-editor\" data-id=\"48d5e29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color: #4556d7; font-family: 'Helvetica Bold';\">On the Banco de Portugal Complaints portal<\/h4><p style=\"box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-right: 0px; margin-bottom: 15px; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Roboto, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: #4f4f4f; text-align: justify;\"><span style=\"box-sizing: inherit; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; line-height: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline;\"><br \/>Electronic format, available at <a style=\"text-decoration: underline; font-weight: 600;\" href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.livroreclamacoes.pt<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8d5d2b9\" data-id=\"8d5d2b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c15291 elementor-widget elementor-widget-image\" data-id=\"8c15291\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/elementor\/thumbs\/Livro_de_reclamacoes_eletronicas_copy-rbhrghtompya954xuoi1iswjrg7vciz0ljwyivhf98.png\" title=\"Livro_de_reclamacoes_eletronicas_copy\" alt=\"Livro_de_reclamacoes_eletronicas_copy\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1285304 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1285304\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-719aba6\" data-id=\"719aba6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6e46d21 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e46d21\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b515115\" data-id=\"b515115\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60ec217 elementor-widget elementor-widget-image\" data-id=\"60ec217\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/09\/post.png\" class=\"attachment-large size-large wp-image-7754\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db35161 elementor-widget elementor-widget-text-editor\" data-id=\"db35161\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color: #4556d7; font-family: 'Helvetica Bold';\">On the Banco de Portugal Complaints portal<\/h4><p style=\"box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-right: 0px; margin-bottom: 15px; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Roboto, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: #4f4f4f; text-align: justify;\"><span style=\"box-sizing: inherit; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; line-height: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline;\"><br>By letter, or through the form available at <a style=\"text-decoration: underline; font-weight: 600;\" href=\"https:\/\/clientebancario.bportugal.pt\/pt-pt\/formulario-nova-reclamacao\" target=\"_blank\" rel=\"noopener noreferrer\">clientebancario.bportugal.pt\/pt-pt\/formulario-nova-reclamacao<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4522c9d cta-wrapper position-relative index-1 footer-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4522c9d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f6f9c2 cta-box bg_primary text-center position-relative index-1 pb-120\" data-id=\"2f6f9c2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a21f9e elementor-widget__width-initial text-title font-hellixBold elementor-widget elementor-widget-heading\" data-id=\"9a21f9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Send your money in just one click!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b18071 cta-btn elementor-widget elementor-widget-PalmelaButtons\" data-id=\"3b18071\" data-element_type=\"widget\" data-widget_type=\"PalmelaButtons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"hero-btn s-four text-center\">\r\n                                                <a href=\"https:\/\/www.maxpay.pt\/Account\/Login?ReturnUrl=%2F\" class=\"btn-one\">Send Money<\/a>\r\n                        <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1267ec3 section-heading elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1267ec3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e7ee26b\" data-id=\"e7ee26b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16a7a3c elementor-widget elementor-widget-PalmelaFooterTop\" data-id=\"16a7a3c\" data-element_type=\"widget\" data-widget_type=\"PalmelaFooterTop.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n            <div class=\"footer-toparea bg_primary pt-170\">\r\n                <div class=\"container pb-150\">\r\n                    <div class=\"row align-items-center\">\r\n                        <div class=\"col-xl-6 col-lg-6\">\r\n                            <h2 class=\"section-title style-two\">Any Questions?<\/h2>\r\n                        <\/div>\r\n\r\n                        <div class=\"col-xxl-5 offset-xxl-1 col-lg-6\">\r\n                            <div class=\"section-para\">\r\n                                <p>Get in touch with us! We will respond as soon as possible!<\/p>\r\n\r\n                                                                    <a href=\"https:\/\/staging.maxpay.com.pt\/contactos\/\" class=\"btn-two\">Contact Us<\/a>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>On the Banco de Portugal Complaints portal Electronic format, available at www.livroreclamacoes.pt On the Banco de Portugal Complaints portal By letter, or through the form available at clientebancario.bportugal.pt\/pt-pt\/formulario-nova-reclamacao Send your money in just one click! Send Money Any Questions? Get in touch with us! We will respond as soon as possible! Contact Us<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4696","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/comments?post=4696"}],"version-history":[{"count":30,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4696\/revisions"}],"predecessor-version":[{"id":13610,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4696\/revisions\/13610"}],"wp:attachment":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/media?parent=4696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}