{"id":4695,"date":"2025-08-07T06:42:09","date_gmt":"2025-08-07T06:42:09","guid":{"rendered":"https:\/\/staging.maxpay.com.pt\/reporting-of-irregularities\/"},"modified":"2025-10-15T10:44:56","modified_gmt":"2025-10-15T10:44:56","slug":"reporting-of-irregularities","status":"publish","type":"page","link":"https:\/\/staging.maxpay.com.pt\/en\/reporting-of-irregularities\/","title":{"rendered":"Reporting of irregularities"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4695\" class=\"elementor elementor-4695 elementor-3139\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b85571f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b85571f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a4ff809\" data-id=\"a4ff809\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a5e196 elementor-widget elementor-widget-heading\" data-id=\"9a5e196\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Irregularity Reporting Form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-392bb24 elementor-widget elementor-widget-text-editor\" data-id=\"392bb24\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Law No. 83\/2017 establishes measures to combat money laundering and terrorist financing, partially transposes Directives 2015\/849\/EU of the European Parliament and of the Council of 20 May 2015 and 2016\/2258\/EU of the Council of 6 December 2016, amends the Penal Code and the Industrial Property Code and repeals Law No. 25\/2008 of 5 June and Decree-Law No. 125\/2008 of 21 July.<\/p><p>In this context, and in compliance with the points established in Articles 12 and 108 of Law No. 83\/2017, MaxPay provides this specific, independent and anonymous channel for reporting irregularities, allowing entities external to the company to report any violations of this law, the regulations that implement it and the internally defined policies, procedures and controls.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bb2869d contact-forms elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb2869d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-12f3a96\" data-id=\"12f3a96\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-791f81a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"791f81a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dc8d1d6\" data-id=\"dc8d1d6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-901f346 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"901f346\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fill out the following form and let us know about the irregularity you identified or the report you want to report!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1259473\" data-id=\"1259473\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e90bdd4 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"e90bdd4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"106\" height=\"87\" src=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/09\/image-10-1.png\" class=\"attachment-large size-large wp-image-9398\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe2c110 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fe2c110\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1327296 elementor-widget elementor-widget-shortcode\" data-id=\"1327296\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7820-o1\" lang=\"pt-PT\" dir=\"ltr\" data-wpcf7-id=\"7820\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4695#wpcf7-f7820-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rio de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7820\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_PT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7820-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"contact-form-block full-width\">\n   <label class=\"contact-form-label\">Subject<span class=\"required\">*<\/span><\/label>\n   <div class=\"contact-form-control\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"44\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Lorem ipsum dolor sit amet...\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"contact-form-block full-width\">\n    <label class=\"contact-form-label\">Send Your Message<span><\/span><\/label>\n    <div class=\"contact-form-control\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"41\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Your message here...\" name=\"your-message\"><\/textarea><\/span><\/div>\n<\/div>\n\n<div class=\"contact-form-block full-width\">\n    <label class=\"contact-form-label\">Upload File<span class=\"required\">*<\/span><\/label>\n    <div class=\"contact-form-control no-border\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".doc,.docx,.pdf\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"your-file\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"contact-form-block\">\n    <div class=\"contact-form-control contact-form-submit-control\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/><\/div>\n<\/div>\n   \n\n<style>\n.contact-form-row {\n    display: flex;\n    gap: 20px;\n    margin-bottom: 0;\n}\n\n.contact-form-block {\n    margin-bottom: 25px;\n}\n\n.contact-form-block.half-width {\n    flex: 1;\n}\n\n.contact-form-control.no-border {\n    position: relative;\n    border: 2px dashed #cbd5e0;\n    background-color: #f8fafc;\n    padding: 30px 20px;\n    text-align: center;\n    border-radius: 8px;\n    cursor: pointer;\n    transition: border-color 0.2s, background-color 0.2s;\n    overflow: hidden;\n}\n\n.contact-form-control.no-border::before {\n    content: \"\u2191 Upload File (doc, docx, pdf)\\A File size: Upto 2 MB\";\n    white-space: pre;\n    display: block;\n    color: #718096;\n    font-size: 13px;\n    margin-bottom: 6px;\n    pointer-events: none;\n}\n\n.contact-form-control.no-border input[type=\"file\"] {\n    position: absolute;\n    top: 0;\n    left: 0;\n    width: 100%;\n    height: 100%;\n    opacity: 0;          \/* hide it visually *\/\n    cursor: pointer;      \/* show pointer cursor *\/\n}\n\n.contact-form-control.no-border:hover {\n    border-color: #4299e1;\n    background-color: #edf2f7;\n}\n\n.selected-file-wrapper {\n  margin-top: 8px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  gap: 8px;\n  font-size: 13px;\n  color: #4a5568;\n  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\n}\n\n.selected-file-name {\n  white-space: nowrap;\n  overflow: hidden;\n  text-overflow: ellipsis;\n  max-width: 200px;\n}\n\n.remove-file-btn {\n  background: #e53e3e;\n  color: white;\n  border: none;\n  border-radius: 50%;\n  width: 18px;\n  height: 18px;\n  font-size: 12px;\n  line-height: 16px;\n  text-align: center;\n  cursor: pointer;\n  display: inline-block;\n}\n\n.contact-form-block.full-width {\n    width: 100%;\n}\n\n.contact-form-label {\n    display: block;\n    margin-bottom: 8px;\n    font-weight: 500;\n    color: #1a365d;\n    font-size: 14px;\n    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\n}\n\n.contact-form-control {\n    width: 100%;\n}\n\n.contact-form-control input,\n.contact-form-control textarea {\n    width: 100%;\n    padding: 12px 16px;\n    border: 1px solid #e2e8f0;\n    border-radius: 6px;\n    font-size: 14px;\n    color: #4a5568;\n    background-color: #ffffff;\n    transition: border-color 0.2s, box-shadow 0.2s;\n    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\n}\n\n.contact-form-control input:focus,\n.contact-form-control textarea:focus {\n    outline: none;\n    border-color: #4299e1;\n    box-shadow: 0 0 0 3px rgba(66, 153, 225, 0.1);\n}\n\n.contact-form-control input::placeholder,\n.contact-form-control textarea::placeholder {\n    color: #a0aec0;\n}\n\n.contact-form-control textarea {\n    resize: vertical;\n    min-height: 120px;\n}\n\n.contact-form-submit-control {\n    display: grid;\n    justify-content: center;\n    margin-top: 10px;\n}\n\n.contact-form-submit-control input[type=\"submit\"] {\n    background: #F9A939;\n    color: black;\n    border: none;\n    padding: 12px 32px;\n    border-radius: 8px;\n    font-size: 14px;\n    font-weight: 700;\n    cursor: pointer;\n    transition: background-color 0.2s;\n    min-width: 100px;\n    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\n}\n\n.contact-form-submit-control input[type=\"submit\"]:hover {\n    background: #FFC24C;\n}\n\n.required {\n    color: #e53e3e;\n}\n\n@media (max-width: 768px) {\n    .contact-form-row {\n        flex-direction: column;\n        gap: 0;\n    }\n}\n<\/style>\n<script>\ndocument.querySelectorAll('.contact-form-control.no-border').forEach(function(box){\n  var input = box.querySelector('input[type=\"file\"]');\n  if (!input) return;\n\n  \/\/ Forward clicks from box to input\n  box.addEventListener('click', function(e){\n    if (e.target === input) return;\n    input.click();\n  });\n\n  \/\/ Create wrapper for filename + remove button\n  var fileWrapper = document.createElement('div');\n  fileWrapper.className = 'selected-file-wrapper';\n  fileWrapper.style.display = 'none';\n\n  var fileNameSpan = document.createElement('span');\n  fileNameSpan.className = 'selected-file-name';\n\n  var removeBtn = document.createElement('button');\n  removeBtn.type = 'button';\n  removeBtn.className = 'remove-file-btn';\n  removeBtn.textContent = '\u00d7';\n\n  fileWrapper.appendChild(fileNameSpan);\n  fileWrapper.appendChild(removeBtn);\n  box.appendChild(fileWrapper);\n\n  \/\/ Show filename on file select\n  input.addEventListener('change', function(){\n    if (input.files.length > 0) {\n      fileNameSpan.textContent = input.files[0].name;\n      fileWrapper.style.display = 'flex';\n    } else {\n      fileWrapper.style.display = 'none';\n    }\n  });\n\n  \/\/ Clear file on remove\n  removeBtn.addEventListener('click', function(e){\n    e.stopPropagation();            \/\/ \u2705 Prevent bubbling to box\n    input.value = '';               \/\/ clear the file input\n    fileWrapper.style.display = 'none';\n  });\n\n  \/\/ Clear the file **after successful submission**\n  document.addEventListener('wpcf7mailsent', function() {\n    input.value = '';\n    fileWrapper.style.display = 'none';\n  });\n});\n<\/script><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c2ba61 cta-wrapper position-relative index-1 footer-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c2ba61\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4577a36 cta-box bg_primary text-center position-relative index-1 pb-120\" data-id=\"4577a36\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e189955 elementor-widget__width-initial text-title font-hellixBold elementor-widget elementor-widget-heading\" data-id=\"e189955\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Send your money in just one click!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7645a3a cta-btn elementor-widget elementor-widget-PalmelaButtons\" data-id=\"7645a3a\" data-element_type=\"widget\" data-widget_type=\"PalmelaButtons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"hero-btn s-four text-center\">\r\n                                                <a href=\"https:\/\/www.maxpay.pt\/Account\/Login?ReturnUrl=%2F\" class=\"btn-one\">Send Money<\/a>\r\n                        <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed5f9f3 section-heading elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ed5f9f3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-03e72d2\" data-id=\"03e72d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8aea46c elementor-widget elementor-widget-PalmelaFooterTop\" data-id=\"8aea46c\" data-element_type=\"widget\" data-widget_type=\"PalmelaFooterTop.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n            <div class=\"footer-toparea bg_primary pt-170\">\r\n                <div class=\"container pb-150\">\r\n                    <div class=\"row align-items-center\">\r\n                        <div class=\"col-xl-6 col-lg-6\">\r\n                            <h2 class=\"section-title style-two\">Any Questions?<\/h2>\r\n                        <\/div>\r\n\r\n                        <div class=\"col-xxl-5 offset-xxl-1 col-lg-6\">\r\n                            <div class=\"section-para\">\r\n                                <p>Get in touch with us! We will respond as soon as possible!<\/p>\r\n\r\n                                                                    <a href=\"https:\/\/staging.maxpay.com.pt\/en\/contacts\/\" class=\"btn-two\">Contact Us<\/a>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Irregularity Reporting Form Law No. 83\/2017 establishes measures to combat money laundering and terrorist financing, partially transposes Directives 2015\/849\/EU of the European Parliament and of the Council of 20 May 2015 and 2016\/2258\/EU of the Council of 6 December 2016, amends the Penal Code and the Industrial Property Code and repeals Law No. 25\/2008 of <\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4695","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4695","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/comments?post=4695"}],"version-history":[{"count":44,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4695\/revisions"}],"predecessor-version":[{"id":12919,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4695\/revisions\/12919"}],"wp:attachment":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/media?parent=4695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}