{"id":4693,"date":"2025-08-07T06:02:24","date_gmt":"2025-08-07T06:02:24","guid":{"rendered":"https:\/\/staging.maxpay.com.pt\/alternative-resolution-of-consumer-disputes\/"},"modified":"2025-10-15T10:30:36","modified_gmt":"2025-10-15T10:30:36","slug":"alternative-resolution-of-consumer-disputes","status":"publish","type":"page","link":"https:\/\/staging.maxpay.com.pt\/en\/alternative-resolution-of-consumer-disputes\/","title":{"rendered":"Alternative resolution of consumer disputes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4693\" class=\"elementor elementor-4693 elementor-3111\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e5a350 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e5a350\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c3d965\" data-id=\"2c3d965\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e99b37 elementor-widget elementor-widget-text-editor\" data-id=\"3e99b37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"color: #4556d7; font-size: 20px;\">Under current legislation, MAXPAY has joined the following alternative dispute resolution entities:<\/strong><\/p><ul><li>Lisbon Consumer Conflict Arbitration Center (CACCL): <a style=\"text-decoration: underline; font-weight: 600;\" href=\"https:\/\/www.centroarbitragemlisboa.pt\/\">www.centroarbitragemlisboa.pt<\/a><\/li><li>Porto Consumer Information and Arbitration Center (CICAP): <a style=\"text-decoration: underline; font-weight: 600;\" href=\"https:\/\/cicap.pt\/\">www.cicap.pt<\/a><\/li><li>National Center for Information and Arbitration of Consumer Conflicts (CNIACC): <a style=\"text-decoration: underline; font-weight: 600;\" href=\"https:\/\/www.cniacc.pt\/pt\/org\">https:\/\/www.cniacc.pt\/pt\/org<\/a><\/li><li>Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL): <a style=\"text-decoration: underline; font-weight: 600;\" href=\"https:\/\/consumoalgarve.pt\/index.php\/pt\/\">www.consumidoronline.pt<\/a><\/li><\/ul><p><strong>MaxPay <\/strong>ensures that its service users have recourse to alternative dispute resolution methods, through the aforementioned entities, when disputes arising from the provision of payment and exchange services are at stake.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea7478f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea7478f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-4c37b93\" data-id=\"4c37b93\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d10b83 elementor-widget elementor-widget-image\" data-id=\"5d10b83\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1772\" height=\"2560\" src=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1.jpg\" class=\"attachment-full size-full wp-image-3119\" alt=\"\" srcset=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1.jpg 1772w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1-208x300.jpg 208w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1-709x1024.jpg 709w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1-768x1110.jpg 768w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1-1063x1536.jpg 1063w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1-1418x2048.jpg 1418w\" sizes=\"(max-width: 1772px) 100vw, 1772px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-49f06f5\" data-id=\"49f06f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ecbd20 elementor-widget elementor-widget-image\" data-id=\"6ecbd20\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1772\" height=\"2560\" src=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1.jpg\" class=\"attachment-full size-full wp-image-3118\" alt=\"\" srcset=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1.jpg 1772w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1-208x300.jpg 208w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1-709x1024.jpg 709w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1-768x1110.jpg 768w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1-1063x1536.jpg 1063w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1-1418x2048.jpg 1418w\" sizes=\"(max-width: 1772px) 100vw, 1772px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-729667e\" data-id=\"729667e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d554e4c elementor-widget elementor-widget-image\" data-id=\"d554e4c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1772\" height=\"2560\" src=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1.jpg\" class=\"attachment-full size-full wp-image-3117\" alt=\"\" srcset=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1.jpg 1772w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1-208x300.jpg 208w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1-709x1024.jpg 709w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1-768x1110.jpg 768w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1-1063x1536.jpg 1063w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1-1418x2048.jpg 1418w\" sizes=\"(max-width: 1772px) 100vw, 1772px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-ab5324a\" data-id=\"ab5324a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df575e0 elementor-widget elementor-widget-image\" data-id=\"df575e0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1772\" height=\"2560\" src=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1.jpg\" class=\"attachment-full size-full wp-image-3116\" alt=\"\" srcset=\"https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1.jpg 1772w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1-208x300.jpg 208w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1-709x1024.jpg 709w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1-768x1110.jpg 768w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1-1063x1536.jpg 1063w, https:\/\/staging.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1-1418x2048.jpg 1418w\" sizes=\"(max-width: 1772px) 100vw, 1772px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e470ce3 cta-wrapper position-relative index-1 footer-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e470ce3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-953b30f cta-box bg_primary text-center position-relative index-1 pb-120\" data-id=\"953b30f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36222c8 elementor-widget__width-initial text-title font-hellixBold elementor-widget elementor-widget-heading\" data-id=\"36222c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Send your money in just one click!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-754dd7a cta-btn elementor-widget elementor-widget-PalmelaButtons\" data-id=\"754dd7a\" data-element_type=\"widget\" data-widget_type=\"PalmelaButtons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"hero-btn s-four text-center\">\r\n                                                <a href=\"https:\/\/www.maxpay.pt\/Account\/Login?ReturnUrl=%2F\" class=\"btn-one\">Send Money<\/a>\r\n                        <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-387a1d1 section-heading elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"387a1d1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e8bfa9\" data-id=\"3e8bfa9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f0632d elementor-widget elementor-widget-PalmelaFooterTop\" data-id=\"6f0632d\" data-element_type=\"widget\" data-widget_type=\"PalmelaFooterTop.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n            <div class=\"footer-toparea bg_primary pt-170\">\r\n                <div class=\"container pb-150\">\r\n                    <div class=\"row align-items-center\">\r\n                        <div class=\"col-xl-6 col-lg-6\">\r\n                            <h2 class=\"section-title style-two\">Any Questions?<\/h2>\r\n                        <\/div>\r\n\r\n                        <div class=\"col-xxl-5 offset-xxl-1 col-lg-6\">\r\n                            <div class=\"section-para\">\r\n                                <p>Get in touch with us! We will respond as soon as possible!<\/p>\r\n\r\n                                                                    <a href=\"https:\/\/staging.maxpay.com.pt\/en\/contacts\/\" class=\"btn-two\">Contact Us<\/a>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Under current legislation, MAXPAY has joined the following alternative dispute resolution entities: Lisbon Consumer Conflict Arbitration Center (CACCL): www.centroarbitragemlisboa.pt Porto Consumer Information and Arbitration Center (CICAP): www.cicap.pt National Center for Information and Arbitration of Consumer Conflicts (CNIACC): https:\/\/www.cniacc.pt\/pt\/org Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL): www.consumidoronline.pt MaxPay ensures that its service users have <\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4693","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/comments?post=4693"}],"version-history":[{"count":25,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4693\/revisions"}],"predecessor-version":[{"id":12838,"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4693\/revisions\/12838"}],"wp:attachment":[{"href":"https:\/\/staging.maxpay.com.pt\/en\/wp-json\/wp\/v2\/media?parent=4693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}